UCE / SPAM Policy

MaxSfx holds zero tolerance for email misuse and abuse. UCE (Unsolicited Commercial E-mail) or SPAM is defined as below:

  • Bulk promotional UCE or other forms of solicitation sent via e-mail for advertising any IP address or URL (domain) hosted by MaxSfx.
  • Unsolicited postings to newsgroups advertising any IP or URL hosted by Maxsfx
  • Webpages set up on ISPs that allow SPAMing (also known as “ghost sites”) that directly or indirectly point customers to domains or IP addresses hosted by MaxSfx
  • Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to facilitate a means to SPAM.
  • Forging or misrepresenting message headers, wholly or partially, with intent to mask the true origin of the message.

For further information on mail abuse, please visit the Mail Abuse Prevention System (MAPS) website.

Repercussions of SPAM


We consider SPAM to be an inconsiderate and improper business practice, not only because of its negative influence on clients’ perception towards our services, but also because it can overload our network and resources, especially on our shared (virtual) server environments.

Our Providers

As SPAM annoys and upsets its recipients, they often send complaints and escalations to our providers who abhor SPAM for the same reasons that we do. As we aim to maintain favorable business relationships in the Web community, we strictly disallow any practice that is detrimental to these relationships.

Punishment for SPAM

MaxSfx reserves the right to terminate, without any prior warning, any account that is discovered or reported to be violating this policy.

Transmitting any unsolicited bulk or commercial e-mails by using MaxSfx servers is expressly prohibited. Our services also cannot be used to host the websites (URLs)which are being advertised in Bulk/SPAM email messages, even if the emails are sent via other service or server of another ISP or service provider. Any website or account discovered or reported to be violating this provision will be immediately suspended, without further notice. MaxSfx also reserves the right, at its option, to charge $25.00 per SPAM complaint received for dedicated or virtual server customer. This is a non-refundable charge which will be invoiced at the time of complaint notification.

MaxSfx also reserves the sole right to decide what constitutes SPAM or UCE, mail bombing or bulk e-mail. It can refer to all of the evidence to decide whether the e-mail recipients were from an “opt-in” e-mail list or not.

The account holder must read and adhere to the following guidelines, while using our services for sending emails and using email lists.  These guidelines provide a statement of Internet standards and current best practices for appropriate management of mailing lists and precluding e-mail abuse.

Basic principles for mailing list management preventing abuse

1.The e-mail addresses of new subscriber added to the mailing list should be verified before initiating the mail. This can be done by sending an e-mail message to the new address to which he/she replies back, or it can have a URL which the recipient must visit as part of completing the subscription process. Other methods can as well be used to meet the fundamental requirement of the verification of all new subscriptions.

A simple method with clear and effective instructions for unsubscribing from a mailing list should also be provided.  On receiving the same, the subscription termination, mailings to that address should be stopped promptly. For subscribers who wish to terminate mailing list subscriptions but are not able or are unwilling to follow the standard procedure, there should be an “out of band” procedure (e.g., an option to make a telephone call etc.)

Pruning of undeliverable and invalid addresses

Ensuring that the mailing lists are not overwhelming the less robust accounts, hosts or networks on shared servers.  The impact of such mailings on other networks and hosts can be minimized by proper list management procedures.

Mailing list owner and administrator must take appropriate measures to ensure that it is not being used for abusive purposes e.g., administrator can maintain a “suppression list” of e-mail addresses from which all subscription requests are rejected. Addresses would be added to the suppression list upon request by the parties entitled to use the addresses at issue. The  suppression list would help to prevent subscription of addresses appearing on the suppression list by unauthorized third parties.

The Mailing list owner or administrator must make adequate disclosure about the way the recipient addresses will be used, which precludes whether addresses are subject to sale or trade with other parties or not. A mailing list which has been traded or sold may no longer be an opt-in mailing list. Therefore, acquired “opt-in” lists from outside sources, must be examined along with the original terms and conditions under which the addresses were collected to determine that all recipients have in fact opted-in specifically to the mailing lists to which they are being traded or sold.

2.The mailing list owner or administrator should also make adequate disclosure of the nature of their mailing list, including the subject matter of the lists and anticipated frequency of messages. A substantive change in either the subject matter or frequency of messages can lead to constituting a new and separate mailing list, which requires a separate subscription and existing subscribers must never be subscribed automatically to the new list. For example, if company X is taken over by another company Y, and company X has compiled opt-in mailing lists, company Y must not automatically incorporate mailing lists of company X.